Terms and conditions

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Store Terms and Conditions KONDOR

Please read all provisions of these Terms and Conditions before making a purchase. In case of any doubts, please contact the Seller. If you do not agree with any of its provisions, please do not place orders with us. Placing an order is equivalent to accepting all its provisions, which will be legally binding for you.

CONTACT WITH US

You can contact us and submit complaints via:

contact form available in the Online Store at www.itodi.pl
e-mail: info@itodi.pl
by phone: +48 728 408 023
by post at the address: Kondor Home sp. z o.o., ul. Solec 18/B21, 00-410 Warsaw, Poland.

§ 1. Definitions

Terms and Conditions – these terms and conditions.
Client/User – a natural person with full legal capacity, a legal person or an organisational unit without legal personality which is granted legal capacity by law, who intends to conclude or concludes with the Seller a distance Sales Agreement.
Consumer – a natural person making a legal transaction with an entrepreneur not directly related to their business or professional activity.
Sole Proprietor (Entrepreneur-Consumer) – a natural person concluding a distance Sales Agreement directly related to their business activity, where it follows from the content of this agreement that it does not have a professional nature for this person, resulting in particular from the subject of their business activity made available on the basis of provisions on the Central Register and Information on Economic Activity.
Entrepreneur – a natural person, legal person or organisational unit without legal personality which is granted legal capacity by law, conducting business or professional activity in its own name.
Seller (“Vendor”, “we”, “our company”):
company KONDOR HOME sp. z o.o., with its registered office at ul. Solec 18, unit B21,
00-410 Warsaw, Poland, NIP (VAT ID): 7011180831, KRS (Company Register No.): 0001077142.
Store – the online service operated by the Seller, available at the website kondor.net.pl
Distance Sales Agreement – a sales agreement for Goods, concluded via the Online Store.
Goods/Product – a movable item that the Client may purchase in the Online Store.
Configurator – a tool available on the Store’s website which enables the Client – for selected Goods – to independently select furniture parameters such as materials, dimensions, accessories or colours in order to create an individual visualisation of the product. A visualisation prepared in the Configurator may be saved, shared and may also form the basis for placing an order in the Store.
Order Form – an electronic ordering procedure made available by us to the Buyer.
Account – a set of data stored in the Online Store and in the Seller’s ICT system relating to a given Client and the orders placed and Distance Sales Agreements concluded by them, through which the Client may place orders, and also – within the appropriate time – cancel or edit them and conclude Distance Sales Agreements.
Consumer Rights Act – the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827).

§ 2. General Provisions

These Terms and Conditions constitute standard contract terms within the meaning of the Civil Code and therefore form an integral part of every contract concluded with us.
In order to make a purchase in our Store, it is mandatory to accept the Terms and Conditions. If you do not accept the Terms and Conditions, you will not be able to make purchases in our Store, and orders placed will be treated as invalid and non-binding.
Only an entity with full legal capacity, in particular only adults, may become our Client. This means that a purchase made by a minor or a person without full legal capacity will be invalid and therefore non-binding.
Time limits expressed in days are counted in calendar days unless otherwise provided.

§ 3. Registration and Account Management in the Store

To order Goods via our Store, you must register and create an Account. Without creating an Account, it is not possible to place orders with us via the Store. Orders can, however, be placed outside the Store by e-mail.
Registration is free of charge and voluntary.
To register a new Account, you must:

A. fill in and send the registration form electronically to the Seller, providing up-to-date data;

B. set your Login and Password;

C. read the Terms and Conditions and the Privacy Policy and confirm their content.
For security reasons, additional authorisation and activation of the Account may be required in the manner indicated by us.
Registration of the User’s Account takes place when the User receives an e-mail from the Seller confirming registration, sent to the e-mail address provided by the User.
The Seller will not register a User if the data provided by them are false, incomplete, outdated, do not belong to that User or if the User’s account was previously blocked or deleted due to their fault.
The User is obliged to use the Account in a manner consistent with the law, good customs and with respect for the rights of other users and the Service Provider.
The User may at any time and without giving a reason request the deletion of their Account. The Account is deleted without undue delay, of which the Seller will inform by e-mail.
The Seller may block or delete the User’s Account if:

A. the User, through their behaviour, has violated generally applicable law or the Terms and Conditions;

B. blocking the Account results from a legal obligation.
Account blocking takes place for a period justified by the reason for the block. The Seller shall inform the User about the blocking of the Account.
Blocking or deletion of the Account does not affect the agreements concluded by the User with the Seller.

§ 4. Store and Configurator

All information and materials presented in our Store, as well as furniture visualisations, constitute solely advertising, i.e. an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, and therefore do not constitute an offer within the meaning of the Civil Code. This means that without placing an order with specific parameters of the furniture and its acceptance by us, no contract is concluded.
Use of the Configurator does not require registration in our Store, although registered Clients may also use the Configurator.
All copyrights to the Configurator and its results remain our property, which means that we may freely use the visualisations created by Clients for our own purposes, including advertising purposes.
The Client may save and share visualisations generated in the Configurator solely for their own private purposes. Use of the visualisations for commercial purposes, in particular for marketing purposes or for running a competing business, is prohibited and may result in civil and criminal liability in accordance with applicable law.
The options available in the Configurator depend each time on the type of Goods being configured. Selection of some properties of the Goods may result in an increase in price by an amount each time indicated in the description of the given property and in the Cart.
Visualisations do not reflect the proportions of the furniture in relation to the Client’s room, and the colours and material structures shown in the visualisation may differ from their actual appearance.
Please carefully consider your solutions in the Configurator and double-check the design before placing an order with us based on it. The Client is obliged to familiarise themselves with the dimensions (!), parameters and materials selected for the design developed in the Configurator, and if they are found not to meet their needs, to make the necessary changes or not to place an order. The Client bears exclusive responsibility for all individual choices and erroneous dimensions entered into the Configurator.

A. We have the right, in each case, to introduce necessary corrections to your design in order to ensure its feasibility, of which you will be informed – in such a case you may refrain from placing an order with us or confirm your acceptance of the corrections made by us.
We reserve the right to change the content presented in the Store, cancel it or add new content, as well as add, change and cancel our promotions (unless the promotion rules provide otherwise). However, no changes will infringe acquired rights or have retroactive effect.
Every time we inform you about a price reduction of our goods, we also provide, alongside the new price, information about the lowest price of that goods that applied in the 30-day period prior to the reduction.
Photos of Goods posted in the Store and in Configurator visualisations illustrate the typical, abstract appearance of the Goods and are intended to help you form a general idea of their parameters and appearance. To dispel any doubts, before placing an Order you may request photos of actual furniture elements and materials, ask for additional information about a specific Goods item and order material samples.
We declare that the Goods and materials we present comply with obligations arising from generally applicable provisions of law.
Information on the availability of Goods is updated on an ongoing basis. Goods presented in the Store are available until stocks are exhausted.

§ 5. Orders

Placing an order for given Goods is carried out by:

A. adding them to the cart after prior configuration using the Configurator. To launch the Configurator, click the “Configure” button on the product page, if this service is available on the subpage of the given Goods,

B. filling in the Order Form, in which you select the quantity of Goods, type, delivery address and provide the necessary personal data and other data needed to process the order,

C. selecting the method of delivery of the Goods,

D. selecting the method of payment of the Price and any additional costs (e.g. carrying or assembly services),

E. confirming the order by clicking the “Order and pay” button and accepting the provisions of the Terms and Conditions and the Privacy Policy.
A condition for placing an order is the correct and diligent completion of the order form located on the Store’s website, with all your data (marked with an asterisk *) necessary for the performance of the contract, i.e.:

A. your first name and surname,

B. correspondence address and delivery address for the goods (if different),

C. contact phone number and e-mail address,

D. in the case of a purchase by an entrepreneur, for the invoice it is necessary to additionally provide the company name and VAT ID number (NIP).
Pressing the “Order and pay” button and its confirmation by our Store entails the obligation to pay the price of the ordered goods together with additional services.
Confirmation of the order results in submitting to us an offer to conclude a contract under the conditions set out in the order and in these Terms and Conditions.
The offer is binding for you until it is accepted or rejected, which means that you may not withdraw it until then.
We may either accept or reject your offer – in particular due to:

A. formal errors in the order,

B. unavailability of the ordered Goods or materials for them,

C. solutions that are technologically impossible or particularly difficult to implement.
Acceptance of your offer means that the parameters of the furniture, raw materials, materials and additional arrangements specified in the order will be binding for you and may not be changed without our consent, and the order will be executed on the basis of the content of your order, unless the Terms and Conditions provide otherwise.
After placing the order, you will receive to the e-mail address provided information on its acceptance by us or rejection, including the reason. In case of doubts or the lapse of 14 days without our response, it is assumed that your offer has been rejected.
We are not liable for incorrect data provided by you in the order.
If you place an order inconsistent with your intention (e.g. errors in the address, quantity of Goods, parameters, delivery method, etc.), we have the right to facilitate modification of the order so that it corresponds to your preferences. However, we always reserve the right to demand performance of the contract in accordance with the original order.

A. If we consent to a change to your order, you may change it using the Configurator, going through the entire ordering path again.

If we have any doubts as to the intention to purchase or the reliability of the data provided by the User, we will attempt to contact them by phone or e-mail. If contact is not established within 5 days from the first attempt or the User’s verification is negative, your order will be cancelled, of which we will notify you.
Within seven days from placing the order, you have the right to cancel it free of charge – to do so, select the appropriate option in your Account or send us such notice in documentary form (e.g. by e-mail).
If the Client cancels the order, we will refund your payment within three business days. The payment will be refunded using the same method of payment that you used.
If the ordered Goods are not available, we will inform you immediately. In such case you may:

A. cancel the order and request a refund of the paid amounts,

B. accept the substitute Goods offered by us,

C. agree to extend the delivery time by the period necessary to obtain the missing Goods.

If we are unable to contact you within 10 days of informing you about the lack of Goods, it is assumed that you have cancelled the transaction and requested a refund of the paid amounts.

§ 6. Additional services: carrying and assembly of furniture

1. You may order a carrying service (bringing the Goods inside) or an assembly service for the ordered Goods. Ordering these services is optional and is not a condition for placing an order with us.
2. The carrying service is provided at a fixed price displayed in the Store. The current price is visible in the shopping cart at the moment of placing the order and can be paid online together with the order.
  The assembly service is priced individually after the order is placed and depends in particular on the weight of the Goods and any non-standard or difficult delivery conditions (e.g., no elevator, bulk quantities, etc.).
3. After placing the order, we will contact the Customer to present the assembly cost.
  The Customer may accept or reject this quotation.
  - If the Customer accepts the assembly cost, we proceed with the execution of the entire order.
  - If the Customer does not accept the assembly cost, they may choose one of the following options:
    a) continue with the order of the Goods only (without assembly), or
    b) cancel the entire order without incurring any costs.
  We begin processing the order only after receiving the Customer’s decision regarding the assembly quotation.
4. The assembly service is available only within the territory of the Republic of Poland.
5. The Customer is responsible for ensuring suitable conditions for delivery, carrying, assembly, and use of the furniture.
6. To order the assembly service at the time of placing the order, all of the following conditions must be met:
  
  A. Suitable access routes for transporting the furniture,
  B. Adequate space for furniture assembly,
  C. Wall-mounted furniture may only be installed on load-bearing walls,
  D. For assembly in bathrooms or on tiled surfaces, the Customer must notify us in advance—before the assembly date—of the on-site conditions to allow us to determine the optimal technical solution,
  E. The Customer must inform the delivery team in advance of any other deviations from standard delivery, carrying, or assembly conditions.

If any of the above conditions are not met, we reserve the right to refuse assembly. In such a case, we will provide justification, but the decision is final and not subject to appeal.

§ 7. Paymens and accounting

Before placing an order, the Client is informed about the total costs of their order.
Payments for ordered Goods may be made only “in advance”, i.e. by full prepayment. It is not possible to pay “on delivery” or cash on delivery. Production of the furniture starts only after the full agreed payment has been credited.
Prices of Goods include delivery costs. Delivery costs are borne in full by the Client, unless otherwise agreed in the order.
Prices of Goods include VAT and are given in Polish zloty (PLN).
Payments for ordered Goods may be made in the following manner:

A. BLIK,

B. Przelewy24,

C. payment card,

D. bank transfer – in which case we will provide the necessary transfer details.
If the Client chooses bank transfer as the payment method, the transfer should be ordered on the same day the order is placed.

A. If the Seller does not receive payment within five days of placing the Order, the Seller may contact the Client to remind them of the payment and set an additional two-day period for payment. Failure to make payment within the additional period set by the Seller will result in the Seller withdrawing from the contract.
We issue VAT invoices in accordance with applicable law.
In the event of a system or human error in providing information about the price of given Goods, i.e. stating a price that is too low or too high in relation to the actual price for those Goods, the Store has the right to change such price to the actual one, while being obliged to inform the Client. The Seller, after using available legal measures and in cases justified by law, is not obliged to fulfil an order at an incorrect price.
In the case of promotions, loyalty schemes or discount codes organised by us – their conditions are defined in separate regulations for such promotion or marketing campaign.
In the case of Clients who are entrepreneurs, we issue sales documents exclusively in electronic form (“e-invoice”) within the meaning of Article 2 point 32 of the VAT Act. Acceptance of these Terms and Conditions constitutes the Client-entrepreneur’s consent to receiving invoices in electronic form, without the need to make additional declarations.
E-invoices will be sent to the Client by e-mail to the address indicated when placing the order. The Client is obliged to ensure the correctness and up-to-date status of the e-mail address. Delivery of an e-invoice to the indicated e-mail address is deemed equivalent to its receipt by the Client.

§ 8. Delivery

You make a binding choice of delivery method when placing an order for Goods, selecting from the following options:

A. Delivery without carrying (included in the price of Goods) – Courier,

B. Delivery with carrying – additionally paid (see: Additional services),

C. Personal collection – free of charge, at our Plant at ul. Gen. Wł. Sikorskiego 18, 09-190 Siennica near Nasielsk. We will notify you of the collection date.
We do not deliver Goods using our own transport.
We enable international shipment of furniture – on an individually agreed basis.
Delivery to the indicated address can only take place if it enables legal and safe completion of delivery, which in particular includes the requirement that the access road be at least 2.5 m wide, there is a suitable entrance and the possibility of legal and safe parking of the delivery vehicle, manoeuvring, unloading and carrying the furniture (appropriate staircase and access routes).

A. If these requirements are not met, we may deliver the Goods to the last possible access point, and from that point the Client arranges further transport of the furniture at their own cost and risk, unless we individually agree otherwise.

B. We are not liable for the consequences of failure to meet the above requirements and may in such a situation use any legal protective measures available to us under generally applicable law.
The average production time for furniture is up to eight weeks, to which the delivery time determined by the carrier is added. For more complex products, the delivery time may be extended by two to four weeks, depending on the workload, as well as in the case of public holidays.
The date of dispatch of your furniture will be provided in an e-mail message to you.
We undertake to ensure that the Goods shipped are properly secured and that they are dispatched within the time indicated in the e-mail message. If the Goods are not dispatched within this time, you will be informed immediately. In such case you have the right to set us an additional time limit for dispatch, adequate to the cause of the delay, under pain of withdrawal from the contract.

A. This does not apply where the delay in delivery is due to circumstances beyond our control – in such a case the delivery date is postponed to the nearest available date, unless we agree otherwise with you.
As part of the service price, the courier will make two delivery attempts. If the shipment is not collected on the second attempt, each subsequent delivery is additionally payable according to the price list of the selected carrier and usually equals the cost of the first delivery.
If the Goods are not collected on time by a Client who is a consumer, resulting in return of the Goods to us, the contract remains in force and the payment for the Goods is not refunded. This means that the Goods remain your property, but we may then charge a market rate for storage, at your risk, and charge you additional costs (return transport costs), based on generally applicable law. Delivery of the Goods to the Buyer will then take place only after all unpaid transport and storage costs have been settled.
If Goods are not collected on time by an entity that does not have consumer status and the Goods are returned to us, we have the right to charge a storage fee of PLN 75 net for each day. Storage of the Goods takes place at the Buyer’s risk. Delivery of the Goods to the Buyer will only occur after all transport and storage costs have been settled. Upon expiry of three months of storage, we have the right to sell the Goods, and retain the proceeds as compensation for the performance provided and to cover damages and storage costs.
Upon handover of the Goods to the carrier, benefits and burdens related to the Goods and the risk of accidental loss or damage, in particular in relation to transport damage, pass to a Client who is not a consumer.
At the time of delivery, you are obliged to assess the external condition of the shipment in terms of damage or shortages, and within 7 days of receipt, its internal condition in terms of damage and shortages that could not be externally observed upon receipt.
If obvious, external damage is found, please do not accept the shipment. You are then obliged to request that the courier prepare a complaint protocol (the courier is obliged to have a form of such protocol) containing a description of the damage. You have the right to submit comments to the protocol and the right to receive a free copy. The complained Goods should be returned to the courier; the return is free of charge. Please inform us immediately about this situation.
If, after receipt, you find in the shipment damage that could not be observed upon receipt, you are obliged to notify the carrier and the Seller within 7 days of receipt of the shipment. The carrier is then obliged to determine the condition of the shipment, prepare an appropriate damage report with photographic documentation and enable submission of a complaint.
We inform you that, in accordance with the law, failure to comply with the above obligations may result in expiry of claims for damage or shortage of the shipment against the courier company.
Clients who do not exercise consumer rights are obliged to inspect the received Goods immediately and to report, no later than within one week, all defects existing at the time of delivery, under pain of losing the right to complain about them.

§ 9. Withdrawal from the contract – electronic return form

Due to the manufacture of furniture based on individual visualisations from the Configurator, the right of consumer withdrawal does not apply to orders placed with us via our Store.

We inform you that the right of withdrawal from a distance Sales Agreement does not apply to agreements indicated in Article 38 of the Act of 30.05.2014 (Journal of Laws of 2019, item 134) on consumer rights, i.e. in particular to agreements whose subject is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy their individual needs.

In other cases, a consumer who has concluded a distance Sales Agreement may withdraw from it within 14 days from receiving the Goods without giving any reason. This right may be exercised before receiving the Goods. A Sole Proprietor (Entrepreneur-Consumer) may also invoke this right.
You may test the received Goods to the extent necessary to determine their nature, characteristics and functioning. Goods may be tested while retaining the right of withdrawal only to the extent that is possible in a brick-and-mortar store, i.e. they may be unpacked, inspected but not assembled or used in a way that leaves marks. Please remember that Goods you wish to withdraw from should be in a condition suitable for further resale, i.e. with no signs of use, complete (including accessories, packaging and documentation) and undamaged.
In the event of withdrawal from the contract, the Consumer bears only the direct costs of returning the Goods.
The Consumer’s declaration must clearly express their intention to withdraw from the contract; in particular, the Consumer may:

A. use the electronic return form available on the Online Store’s website,

B. withdraw from the contract using the withdrawal form, which is Appendix No. 2, sending it to the Seller’s registered office address,

C. the Seller will promptly confirm, on a Durable Medium, receipt of the declaration of withdrawal from the contract submitted in the manner indicated above.
To meet the deadline, it is sufficient to send the declaration before its expiry.
The period for withdrawal from the contract begins:

A. for a contract under which the Seller delivers an item and is obliged to transfer its ownership – from taking possession of the Goods by the Consumer or a third party indicated by them other than the carrier, and in the case of a contract which:
1. includes multiple items delivered separately, in batches or in parts – from taking possession of the last item, batch or part;
2. provides for regular delivery of items during a specified period – from taking possession of the first of the items;
B. for other contracts – from the day of conclusion of the contract.
The withdrawal declaration form and information on exercising the right of withdrawal are provided electronically.
Return address for sending back the Goods (for orders where the right of withdrawal applies):

Kondor Home Sp. z o.o.
Gen. Wł. Sikorskiego 18
05-191 Stare Pieścirogi
Poland

Please include the withdrawal form or any information that allows us to identify the order (e.g., order number, customer details).

§ 10. Effects of withdrawal from the contract

In the case of withdrawal from a distance Sales Agreement, the contract is deemed not concluded.
The Seller shall, within 14 days from the date of receiving the returned item, refund to the Consumer all payments made by them, including delivery costs corresponding to the cheapest delivery method offered by the Seller.
1. The refund will be made using the same payment method that the Consumer used.
2. If the Consumer exercises the right of withdrawal via the Electronic return form, the funds will be refunded using the method selected and to the bank account indicated by the Consumer.
3. If the Seller has not offered to collect the Goods from the Consumer themselves, they may withhold the refund of payments received from the Consumer until the Goods are returned or the Consumer provides proof of sending them back, whichever occurs first.
The Seller may propose to the Consumer that they collect the Goods themselves. However, if the Seller has not made such an offer, the Consumer should return the Goods to the Seller (or a person authorised by the Seller to collect them) immediately, and no later than 14 days from the day on which they withdrew from the contract. The deadline is met if the Goods are sent back before its expiry. The Goods being returned by the Consumer should be sent to the Seller’s registered office address.
The Consumer is liable for any reduction in the value of the Goods resulting from use beyond what is necessary to establish their nature, characteristics and functioning. In such case, the Seller may set off mutual claims, of which they will inform the Client in accordance with the law.

§ 11. Complaints (defects of goods and non-conformity with the contract)

The Seller is obliged to deliver Goods free from defects.
Goods conform with the contract if, in particular, the following are in conformity with the contract:

A. their description, type, quantity, quality, completeness and functionality,

B. suitability for the specific purpose for which you need them, of which you informed us at the latest when concluding the contract and which we accepted,

C. the Goods must also be fit for the purposes for which such Goods are usually used, taking into account applicable law, technical standards and good practice,

D. the Goods must also be supplied in such quantity and have such characteristics, including durability and safety, as are typical for goods of that type and which you may reasonably expect, taking into account the nature of the goods and our public assurances,

E. the Goods must also be delivered with packaging, accessories and instructions which you may reasonably expect to be provided,

F. the Goods must also be of the same quality as the sample or model that we made available to you before the conclusion of the contract and correspond to the description of such sample or model.
The Client is obliged to read the instructions attached to the Goods and to follow all recommendations contained therein, in particular regarding assembly, use, storage, maintenance and disposal of the Goods.
Furniture visualisations prepared in the Configurator are for illustrative purposes only. The actual appearance of the finished furniture may differ from the visualisation due to the specifics of the production technology, properties of natural materials and differences resulting from the presentation of colours and textures on electronic device screens. Such normal differences between computer graphics and actual furniture (in particular colour, shade or grain pattern of the wood) do not constitute grounds for complaint. Complaints may be submitted only in the case of significant and obvious discrepancies which result in the furniture not corresponding to the agreed parameters of the order.
Wood is a natural product that may show colour differences and irregularities resulting from its growth. Differences in colour and structure between individual elements of the furniture or compared with other furniture made from the same material are natural and do not constitute a defect of the goods, provided that they result from the properties of the raw materials used (solid wood, veneers, etc.) and are commonly accepted in trade. Wood may change its volume, which may lead to warping, misalignment and cracking. In the case of solid wood and board materials, deviations of up to 1 mm per metre may occur due to the product’s properties and the production process. Depending on the type of surface finish, the material thickness is approx. 18–20 mm or approx. 28–30 mm. Oiled surfaces may have an uneven appearance.
The Seller is not liable for defects or damage to furniture occurring after it has been handed over to the Client, in particular for:

A. mechanical damage resulting from improper transport after delivery, carrying, assembly or use of the furniture contrary to its intended purpose,

B. damage caused by external factors such as flooding, fire, moisture, excessive sunlight, extreme temperatures, chemicals or pets,

C. natural wear of materials related to normal use of the furniture (e.g. discolouration of surfaces, minor scratches),

D. differences in shades, grain or structure resulting from the use of natural materials (e.g. wood, stone, fabrics),

E. colour differences between the computer visualisation and the finished furniture resulting from monitor settings, lighting or properties of the materials used,

F. damage resulting from self-modification, interference by the Client with the structure of the furniture and the effects of improper cleaning and maintenance (e.g. use of chemical agents not intended for the given material),

G. damage caused by external factors after delivery of the furniture, as well as as a result of improper use, storage or maintenance of the furniture,

H. in the case of furniture assembled by the Client, the Seller is not liable for damage resulting from incorrect assembly, if it was carried out contrary to the instructions provided.
If within two years from receiving the Goods you find that the Goods received from us do not conform with the contract, you may file a complaint with us in writing or by e-mail.
A complaint should contain:

A. your data – first name, surname, address, phone number, e-mail address;

B. name of the Goods,

C. proof of purchase,

D. description of the defect and its photo(s) or videos,

E. preferred way of handling the complaint: repair of the defect / replacement of the Goods with new ones / reduction of the price of the Goods / refund.
Please attach any proof of purchase of the Goods in our store to the complaint (e.g. receipt, VAT invoice, transfer confirmation etc.).
If the complaint is submitted with deficiencies that prevent its processing, the Seller will request that they be remedied within a specified period, under pain of rejection of the complaint.
In order to verify the reported defect, at our request, the complained Goods should be sent to our company address together with the complaint, unless this would involve excessive difficulties.
The Seller is obliged to respond to a Consumer’s complaint within 14 days of its receipt, and if the Seller has not responded within this period, the complaint is deemed to have been accepted.
The Seller provides the Buyer with a written or Durable Medium response to the complaint. Complaints are considered on the basis of the relevant provisions of the Civil Code and the Consumer Rights Act. Our response includes justification.
We are liable for lack of conformity of the Goods with the contract that existed at the time of their delivery and becomes apparent within two years from that moment, unless the period of suitability of the Goods was extended in the offer or contract. It is presumed that any lack of conformity that becomes apparent within this period existed at the time of delivery, unless we prove otherwise or this presumption is incompatible with the nature of the Goods or the nature of the lack of conformity.
We are liable for lack of conformity of the Goods with the contract resulting from incorrect installation of the Goods if the incorrect installation carried out by you or on your behalf resulted from errors in the instructions provided by us.
If the Goods are not in conformity with the contract, you may demand their replacement or repair. However, we may replace the Goods where you requested repair, or we may repair where you requested replacement, if bringing the Goods into conformity with the contract in the manner chosen by you is impossible or would require us to incur excessive costs.
We will carry out repair or replacement within a reasonable time and without undue inconvenience to you. We bear the costs of repair or replacement.
You should make available to us the Goods to be repaired or replaced. We will collect these Goods from you at our cost.
If the Goods were installed before the lack of conformity became apparent, we will dismantle the Goods and reinstall them after repair or replacement, or commission these activities, at our cost.
You are not obliged to pay for normal use of the Goods which were subsequently replaced.
You may submit to us a declaration of price reduction or withdrawal from the contract where:

A. we have refused to bring the Goods into conformity with the contract in accordance with Article 43d(2) of the Consumer Rights Act,

B. we have failed to bring the Goods into conformity with the contract in accordance with provisions 9c–9f,

C. the lack of conformity of the Goods with the contract persists, despite our attempts to bring them into conformity,

D. the lack of conformity of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior use of the remedial measures consisting of repair or replacement,

E. our statement or the circumstances clearly indicate that we will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to you.

The reduced price must remain in the same proportion to the contract price as the value of the Goods not in conformity with the contract bears to the value of Goods in conformity with the contract.
We will refund to you the amounts due as a result of the exercise of the right to a price reduction without undue delay, no later than within 14 days from the date of receiving the declaration.
You may not withdraw from the contract if the lack of conformity of the Goods with the contract is immaterial. However, it is presumed that any lack of conformity of the Goods with the contract is material.
In the event of withdrawal from the contract due to non-conformity (manufacturing defect), you should promptly return the Goods to us at our cost. In such case we will refund the price of the Goods to you without undue delay, no later than within 14 days from receipt of the Goods or proof of their dispatch. We will refund the price in the same way that you paid for the Goods, unless you agree to a different method of refund.
If the complaint is not accepted, we will return the complained Goods.
For Clients who do not benefit from consumer protection, the Seller’s liability under statutory warranty is completely excluded and complaints will be left unconsidered.
The Seller may grant a warranty for given Goods. The rules for exercising warranty rights are included on the warranty card. The relevant provisions of the Civil Code also apply.

§ 12. Reviews

The Store enables publication of product reviews by persons who have actually purchased the given Goods in our Store.
Reviews that we publish in our Store are verified, i.e. we determine whether they originate from persons who have actually purchased the reviewed Goods from us. For this purpose, we may request additional verification from the Client, in particular by asking for the order number and date. Verification is carried out by checking whether the author of the review purchased the reviewed Goods in our Store by any evidentiary means.
The Store does not publish or commission the publishing of fake reviews, does not remove negative reviews for commercial reasons and does not publish sponsored reviews without clear indication of such content.
A review related to order handling or to Goods may be submitted during a visit to the Online Store by clicking on the interface placed next to the Goods or via a link in an e-mail message.
Adding a Review is voluntary and free of charge. The Client also has the right at any time to request removal of their review, without giving a reason.
For a single order, the Client may add only one Review.
As part of a Review, the Client may assign a rating in the form of 1 to 5 stars.
Ratings are stored and presented publicly on the Online Store’s website.
The Seller does not change Reviews in terms of content or assigned stars.
The Buyer is obliged to write the content of the review truthfully and in accordance with generally applicable law, in particular without vulgarisms, false content or advertising content, written in capital letters or violating trade customs and moral standards. The Buyer is liable for the content of their Review.
It is prohibited to post content containing false, misleading, vulgar, aggressive, offensive content or content obviously considered contrary to good customs or morality. It is also prohibited to post content that is unlawful, infringes the rights of third parties or constitutes an act of unfair competition.
The Seller is entitled – without additional notice or warning – to refuse to publish or remove any Review in cases provided for by generally applicable law and by the Terms and Conditions. Refusal to publish or removal of a Review requires notifying the author of the review together with justification.
At the explicit request of the Client, the content of the Review may be hidden from other users of the Store, but the rating in the form of stars will be included in the overall rating of the Store and the Goods.
By posting Reviews in the Online Store that constitute works within the meaning of the Act of 4 February 1994 on copyright and related rights, the Client grants the Seller a non-exclusive, royalty-free, time-unlimited and territory-unlimited licence to use such works by the Seller, together with the right to grant sub-licences, which includes making the work publicly available in such a way that everyone can access it at a place and time of their choosing (Internet). The licence is granted with respect to all fields of exploitation known at the time of its granting, in particular the following fields of exploitation:

A. in the scope of recording and reproduction of the work by any technique – in particular digital technique,

B. use of the whole or parts or any elements of the work with the possibility of modifications resulting from the nature of the given internet medium,

C. in the scope of trade in the original or copies on which the work has been recorded – placing on the market, lending, leasing of the original or copies,

D. in the scope of distribution of the work in a manner other than specified above – public performance, exhibition, display and playback as well as broadcasting and re-broadcasting, and public making of the work available in such a manner that everyone may access it at a place and time of their choosing,

E. use of the works for promotional and marketing purposes.

Deletion of the Account by the Client or deletion of a Review does not affect the validity of the above licence.
The average rating of Goods is calculated as the arithmetic mean of all ratings (i.e. number of stars) assigned to the Goods by Clients. It is updated on an ongoing basis, i.e. after each new rating of the Goods.

§ 13. Terms and Conditions of electronic services

The Seller provides the following electronic services to Users in the Store:

A. browsing content in the Store and sale of Goods via the Store (conclusion of sales contracts) – in the scope of Goods sold in the Online Store,

B. enabling the creation and use of the functionalities of the Account within the Online Store,

C. access to the Client’s order history,

D. maintaining the login session after logging into the Account,

E. submitting declarations via electronic Forms,

F. communication via SMS,

G. adding reviews – the Client may add a review or comment to their order,

H. electronic payments,

I. newsletter service,

J. Configurator,

K. sending e-mails in which the Seller confirms receipt of an order, possible receipt of payment and acceptance of the order for processing.
To properly use the services provided electronically by the Seller, the User must meet the following minimum technical requirements:

A. access to a device enabling browsing of websites, equipped with an operating system that allows running a modern web browser,

B. access to a stable Internet connection with a bandwidth of at least 1 Mbps,

C. installed and updated version of one of the following web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari or another compatible browser supporting HTML5, CSS3 and JavaScript,

D. cookies and JavaScript enabled in the browser,

E. an active e-mail account – for services requiring registration or return contact.
The contract for the provision of electronic services is concluded when the User starts using the given service.
The contract for the provision of services is concluded for the duration of the given service or for an indefinite period.
The User may terminate the service contract at any time by ceasing to use the given service. For services requiring registration, the contract is terminated upon submission of an appropriate request for deletion of the account, e.g. by e-mail.
The Seller may terminate the contract for the provision of electronic services with 14 days’ notice for important reasons, in particular:

A. violation by the User of the Terms and Conditions despite a request and an additional deadline to cease such violations,

B. providing unlawful content.
Users are prohibited from providing unlawful content, in particular in the content of reviews they post.
The Service Recipient has the right to lodge complaints regarding the method and quality of the provision of electronic services.
A complaint should contain:

A. first name, surname (or name) and e-mail address of the Service Recipient,

B. description of the problem or objections,

C. any expected solution.
Complaints regarding electronic services may be submitted:

A. by e-mail to the address:

B. or in writing to the address:

The Seller will consider the complaint within 14 business days from the date of receipt. The response will be sent to the e-mail address indicated in the complaint.

§ 14. Final provisions

These Terms and Conditions do not exclude or limit your rights under generally applicable law.
In contact with you, our company uses means of remote communication such as e-mail and telephone. We do not use other means of online communication.
We also communicate with Clients in English, but contracts are concluded with you in Polish.
We do not offer after-sales services.
We inform you that consumers have the following, exemplary possibilities of using out-of-court methods of resolving disputes with our company:
1. an application for amicable settlement of a dispute to the competent provincial inspector of the Trade Inspection,
2. an application for settlement of a dispute to a permanent consumer arbitration court (information available on the website: www.spsk.wiih.org.pl),
3. mediation assistance of the competent district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Advice is also provided by e-mail at porady@dlakonsumentow.pl and by phone at 801 440 220.
Any disputes arising between the Seller and a User who is not a consumer or to whom consumer protection provisions do not apply shall be submitted to the court having jurisdiction over the Seller’s registered office.
We do not set individual prices based on automated decision-making.
All photos of our Goods and other marketing materials in our Store are legally protected. Their free use is prohibited. Their use on the Internet by any entity other than the Seller for commercial purposes constitutes submission to the Seller of an irrevocable offer to grant a non-exclusive licence for one-time use of a single graphic or marketing material for a lump-sum fee of PLN 1,000 net (one thousand zloty net), together with an additional right to all benefits obtained from use of that graphic. The Seller has the right to accept such offer within 24 months from the date on which they learn about the use of their graphic or marketing material by a third party.
The Seller reserves the right to amend the Terms and Conditions if the need for amendment results from amendments to generally applicable law, business decisions of the Seller or changes in payment and delivery methods – to the extent that such changes affect the provisions of the Terms and Conditions. You will be informed of changes in advance. Amendments to the Terms and Conditions take effect only for the future. Previous versions of the Terms and Conditions are made available below in PDF format (link).
We reserve the right to suspend the Store’s functionalities for technical reasons (failures, maintenance breaks, upgrades, updates) for the time necessary to perform such work. Technical breaks do not affect contracts concluded with us.
If any provision of these Terms and Conditions is amended or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and be binding on the Seller and the Client.
The Seller makes these Terms and Conditions, together with their previous versions and Appendices, available via a link placed on the homepage before conclusion of a Distance Sales Agreement, during and after its conclusion. The Buyer may download, save and print them.
These Terms and Conditions shall apply from 1 October 2025.

Promotion Terms and Conditions

Please read these Terms and Conditions carefully. If you do not accept them, please do not participate in the promotion. By participating in the promotion, you confirm that you have read and accept the full content of these Terms and Conditions and agree to comply with all their provisions.

1. General Provisions
1. These Terms and Conditions define the rules of the promotional campaign described herein.
2. The promotional campaign entitled “Rabat na start” (“Promotion”) is organised by KONDOR HOME sp. z o.o., with its registered office at ul. Solec 18, unit B21, 00-410 Warsaw, Poland, NIP: 7011180831, KRS: 0001077142, hereinafter referred to as the “Organizer”.
3. The Promotion is conducted within the territory of the Republic of Poland and applies exclusively to purchases made in the online store available at itodi.pl (hereinafter the “Store”), and does not apply to stationary stores unless the Organizer decides otherwise.
4. The Promotion may also be conducted via social media channels if the Organizer so decides.
5. Participation in the Promotion is voluntary and free of charge.
6. The Promotion runs from 13 December 2025 to 28 February 2026, subject to other provisions of these Terms and Conditions. The decisive moment for granting the discount is the date of payment for the purchase.
7. The Organizer reserves the right to terminate the Promotion early without providing a reason; however, any discount codes already granted shall remain valid, and termination shall have effect only for the future.
2. Participants of the Promotion
1. Participation in the Promotion is limited to natural persons who have full legal capacity.
2. Employees of the Organizer, as well as their relatives and close associates, are excluded from participation in the Promotion.
3. Promotional Code (Discount)
1. As part of the Promotion, a participant may receive a one-time discount code worth 15% of the gross value of the entire order (excluding delivery costs). To activate the discount, the code must be entered when placing the order.
2. A condition for receiving and using the discount in the Store is that, throughout the entire validity period of the discount, the participant:A. does not withdraw from the sales contract in respect of which the discount code was issued or used,
  B. complies with all other provisions of these Terms and Conditions.
3. After fulfilling the above conditions, the participant will automatically receive the discount code by e-mail. The discount is not granted by way of a draw or lottery.
4. The discount code:A. cannot be combined with other promotions or discount codes,
  B. does not apply to products offered at promotional or discounted prices.
5. The discount does not reduce delivery costs.
6. The granted discount cannot be exchanged for cash or used in any other manner than provided for in these Terms and Conditions.
7. Promotions in the Store are not cumulative unless a given promotion explicitly provides otherwise.
8. Independently of the discount codes and promotions described in these Terms and Conditions, the Store applies automatic catalogue price rules for material samples, depending on the number of samples ordered within a single order.
9. The price rules for samples consist of a reduction of the total price of samples and apply according to the following quantity thresholds:
a) for an order of 2 samples – the total price of samples is PLN 14.00 gross,
b) for an order of 3 samples – the total price of samples is PLN 20.00 gross,
c) for an order of 4 samples – the total price of samples is PLN 30.00 gross,
d) for an order of 5 samples – the total price of samples is PLN 38.00 gross,
e) for an order of 6 samples or more – the price of samples is automatically reduced in accordance with the currently applicable price rule in the Store.
1. The price rules for samples:
a) are applied automatically and do not require the use of a discount code,
b) cannot be combined with other promotions or discount codes,
c) apply exclusively to material samples available in the Store,
d) may be changed during the Promotion, with such changes taking effect only for the future.
1. The granted discount may be cancelled by the Organizer if it is found that the participant has violated these Terms and Conditions, the Store’s regulations, or applicable law. The Organizer shall promptly inform the participant of the cancellation. In the event of cancellation, the parties shall settle accounts as if the discount had never been granted (e.g. obligation to pay the outstanding amount for an unfulfilled order or to refund the value of the discount).
2. No discount shall be granted to a participant whose discount has previously been cancelled; if such a discount has been granted, it shall be subject to cancellation.
4. Final Provisions
1. These Terms and Conditions constitute a supplement to the Terms and Conditions of the itodi.pl Online Store. In matters not regulated herein, the provisions of the Store’s regulations and generally applicable law shall apply.
2. The Organizer reserves the right to amend these Terms and Conditions for valid reasons, in particular to prevent abuse or to adapt them to changes in the law. Amendments shall have effect only for the future.
3. Any complaints regarding the Promotion should be submitted in writing to the following e-mail address: info@itodi.pl. A complaint should include the complainant’s full name, e-mail address, description of the complaint, evidence, and the requested remedy. Complaints will be considered within 14 calendar days, and the participant will be informed of the outcome by e-mail.
4. Matters relating to the protection of participants’ personal data are governed by the Privacy Policy, available at itodi.pl.
5. These Terms and Conditions are effective as of 13 December 2025 and are available on the website itodi.pl.

Promotion Terms and Conditions