FAQ

The FAQ section is where you’ll find answers to the most frequently asked questions about our made-to-measure furniture, online configurator, and order fulfillment. We’ve gathered in one place all the key information about designing furniture in the configurator, payments, production timelines, delivery, assembly, as well as our return and claims policy. This makes it easier for you to check the details of our offer without needing to contact customer support – although we’re always here to help if you need additional clarification.

Standard production time is up to 8 weeks, with an additional 2–4 weeks for more complex projects. Delivery time of the courier service is added to this. You will be informed about the planned dispatch date via email.

If you notice any defect or issue with your furniture, please contact us as soon as possible. You can submit a complaint by email at info@itodi.pl or through our contact form, attaching photos or videos that clearly show the problem.

You can also submit your claim by traditional mail to our correspondence address:
Sikorskiego 18, 05-191 Stare Pieścirogi, Poland.

Our team will review your case and guide you through the next steps — including repair, replacement, or another suitable solution. We aim to process all complaints quickly and efficiently to ensure your full satisfaction.

Yes, it is possible if you contact us immediately after placing the order. Any changes require our approval and may involve reconfiguring the product. In some cases, we may request that the order be completed according to the original specifications.

Yes, you can cancel your order free of charge within 7 days of placing it. You may submit the cancellation via your store account or by email. Once accepted, we will refund your payment within 3 business days.

No. Custom-made furniture produced according to your individual specifications cannot be returned, in accordance with the Consumer Rights Act. This includes products made to your chosen dimensions, materials, and configuration.

Yes. We offer carrying services and professional assembly within Poland. These services are optional, additionally paid and arranged individually depending on the delivery and installation conditions.

Yes, we offer international shipping. Costs and delivery options are arranged individually — please contact us before placing the order.

We accept BLIK, Przelewy24, payment cards and bank transfers.
Cash-on-delivery is not available — production begins only after the full payment is received.

Yes. Visualisations are for illustrative purposes only, and wood as a natural material may vary in shade, grain and texture. These natural variations are not grounds for a complaint as long as the furniture matches the ordered specifications.

Yes. We offer samples of all materials used in our furniture. This allows you to assess the colour and texture in natural lighting before placing your order.

Our furniture is delivered flat-packed, ready for self-assembly. Each product includes a clear assembly manual and all necessary fittings. We also offer professional assembly services on request.

Yes. Personal collection is available free of charge at our production facility:
Gen. Wł. Sikorskiego 18, 09-190 Siennica (near Nasielsk).
We will notify you by email when your order is ready for pickup.

Yes. Beyond the standard configurator options, we can tailor furniture to non-standard dimensions, materials or special requirements. We can fulfil almost any request — simply contact us to discuss the details.

You can track your order status by logging into your customer account. We also send email updates at each stage, including the planned shipping date.